Customer Support : Shipping

 

Shipping Policies and Information

 

 i.  Shipping Rules and Restrictions:

 

      -    *We do not ship or deliver on Saturday, Sunday, and federal holidays within the United States.

      -    *Express delivery to Alaska, Hawaii, or an APO/Military address may require additional funds.

      -    *Herbal Army is not responsible for lost or stolen packages as well as delay on the estimated delivery date caused by natural 

            disasters and labor strikes.

      -    *Your total shipping and handling cost will be automatically added to the purchase total during checkout.

      -    * Herbal Army is pleased to provide shipping to multiple addresses, but it may require additional funds. 

      -    *Some herbal products or medication can only be shipped within the continental US. Please contact our customer service           

            representative if you need any further assistance.

 

ii.  Shipping Methods: 

 

-          At checkout, shipping rates vary depending on your order's total amount. All orders within continental US will be shipped via Standard Ground. Second day and overnight shipping will only be available upon request, and additional shipping charges will apply

 

-         If you need your order to be shipped using Second day/ Overnight method, please contact our customer service department at customerservice@herbal-army.com to request these special arrangements for your order.

  

         Standard Ground: (7-14 business days) 

 

          For Standard Ground shipping (of in-stock items) Please allow 7-14 business days from the date the package was shipped. Please 

          note that your package will generally take from 24 to 48 business hours to process and ship upon payment approval.

 

         Second day: (2-3 business days)

          Orders (of in-stock items) placed Monday-Friday, will take 24-48 business hours to process and ship. Your package will arrive in 

          the next business day, from the date your package was shipped.

 

         Overnight (1-2 business days)

          Orders (of in-stock items) placed Monday-Friday, will take 24-48 business hours to process and ship. Your package will arrive in 

          the next business day, from the date your package was shipped.

 

iii.  Tracking Your Order: 

 

     -     You would receive e-mails regarding the status of your order as you are required to enter an e-mail address during Checkout.

     -      If you need further information of your order status, please contact us via e-mail.  

 

  iv. Estimated Delivery Dates: 

 

    -     Estimated delivery dates vary depending on the availability of the item, allocation time in our warehouse, and most importantly, the 

          shipping method you choose and the final shipping destination. 

    -     Domestic shipping generally takes from 7 to 14 business days; international shipping may take up to 21 days or more. 

          Nevertheless, please note that the estimated delivery dates are estimates and are not guaranteed. Should you have any 

          concerns or questions regarding your order, Herbal Army’s professional customer service agents will be more than happy to 

          further assist you at: customerservice@herbal-army.com. We will do our best to provide accurate information and resources for 

         tracking your order.

 

© 2018 Herbal Army. All Rights Reserved. All prices USD.